{"id":889,"date":"2019-07-23T14:33:42","date_gmt":"2019-07-23T14:33:42","guid":{"rendered":"https:\/\/casarialto.niita.studio\/?page_id=889"},"modified":"2021-06-01T11:12:42","modified_gmt":"2021-06-01T09:12:42","slug":"return-and-refund","status":"publish","type":"page","link":"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/return-and-refund\/","title":{"rendered":"Return and Refund"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div  class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<aside id=\"nav_menu-3\" class=\"widget widget_nav_menu widget-container collapse-init sidebar-widgets\"><h3 class=\"widget-title widget-title--hide-desktop\">Navigation Menu<\/h3><div class=\"widget-collapse-content\"><div class=\"menu-faq-menu-container\"><ul id=\"menu-faq-menu\" class=\"menu\"><li id=\"menu-item-1031\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1031\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/li>\n<li id=\"menu-item-6729\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6729\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/general-conditions-of-sale\/\">General Conditions of Sale<\/a><\/li>\n<li id=\"menu-item-6730\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6730\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/product-information\/\">Product Information<\/a><\/li>\n<li id=\"menu-item-6731\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6731\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/customer-care\/\">Customer Care<\/a><\/li>\n<li id=\"menu-item-1033\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1033\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/my-account\/\">My Account<\/a><\/li>\n<li id=\"menu-item-1036\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1036\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/return-and-refund\/\">Return and Refund<\/a><\/li>\n<li id=\"menu-item-1037\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1037\"><a href=\"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/delivery-and-shipping\/\">Delivery and Shipping<\/a><\/li>\n<\/ul><\/div><\/aside>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-9 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"font-188303 h2 font-weight-100 text-color-prif-color\" ><span>Return and Refund<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p><strong>Guarantees<\/strong><\/p>\n<p>All products sold by Wooliweiss S.r.l. are covered by statutory guarantee for non-compliance faults, as per articles 128-135 of Legislative Decree no. 206\/2005, to be reported within 10 days of their discovery. In order to benefit from assistance under this guarantee, Customer must keep the documentation accompanying goods on delivery. Non-substantial variations in form, size, colour \u2013 inevitable and typical of glass-work, and indicative of hand-crafted products \u2013 shall not be considered a fault or non-compliance.<\/p>\n<p><strong>Right of withdrawal<\/strong><\/p>\n<p>is subject to the following terms (Art. 67 of Consumer Code): private (non VAT-registered) Customer may exercise this right as per the applicable Laws.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How and when to get a refund for broken items <\/strong><\/p>\n<p>In case of broken items, Customer must send an e-mail to Wooliweiss S.r.l. to the <a href=\"mailto:info@casarialto.niita.studio\">info@casarialto.niita.studio<\/a> and casarialtoveniceglass@gmail.com, within 5 working days from the goods\u2019 delivery date. The customer should advise immediately with pictures taken during unpacking, in order to prove that products got broken during shipping .The word \u201cBROKEN ITEMS\u201d must be indicated in the subject field, and the text must include the purchase order number shown in the order confirmation e-mail and in the invoice accompanying the goods.<\/p>\n<p>Once established that broken items were due to transport, the client can decide either to be refund or to receive a substitution to the broken pieces.<\/p>\n<p>In case of substitution, costs of goods and shipping are at Wooliweiss S.r.l. charge.<\/p>\n<p><strong>RETURNS &amp; REFUNDS<\/strong><\/p>\n<p>If you change your mind about your purchase, you can safely return it within 14 days of the item being delivered to you.<br \/>\nThe return process is straightforward: just contact\u00a0 us by e-mail <a href=\"mailto:info@casarialto.niita.studio\">info@casarialto.niita.studio<\/a> and casarialtoveniceglass@gmail.com,\u00a0 we\u00a0will guide and assist you\u00a0step by step.\u00a0Once the\u00a0return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning.<br \/>\nPlease remember that we can not accept returns on products that have been customized especially\u00a0for you. You can ship the product back in its original packaging,\u00a0with a courier of your choice. The return shipping and import duties back to Italy (if any) will be sustained by the customer.<\/p>\n<p>Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund within 10 business days<\/p>\n<p><strong>State of goods<\/strong><\/p>\n<p>Products must be returned in pristine conditions (free from signs of use, abrasion, laceration, scratching, deformation, etc.), complete with all their parts and accessories, on pain of the return being refused, in the original packaging. Goods must be shipped by insured parcel, post-paid; parcels shipped COD or post-unpaid will not be accepted by Wooliweiss srl.<\/p>\n<p>Returns will be accepted within 3 working days from date of delivery of the parcel to our warehouse.<\/p>\n<p><strong>Refund<\/strong><\/p>\n<p>After accepting the returned good and verifying its pristine conditions (and presence of tag and seal, where applicable), Wooliweiss S.r.l. will arrange with its bank to proceed with the reimbursement, sending Customer an e-mail confirmation. If payment was made by credit card, Wooliweiss s.r.l. \u2018s reference bank will settle the reimbursement within 10 working days from the date on Wooliweiss s.r.l . receives the returned good. The time necessary for reimbursement to show up on Customer\u2019s bank account will depend on the credit-card issuing institution. For payments made by PayPal reimbursement is normally visible within 24 hours from the date on which Wooliweiss s.r.l.. receives the return.<\/p>\n<p><u>Frequently Asked Questions<\/u><\/p>\n<p><strong>What can I return?<\/strong><\/p>\n<p>you may return products, in pristine conditions and with original packaging, within 14 days from its receiving .<\/p>\n<p>During the holidays, items shipped by Wooliweiss S.r.l., between November 1st and December 31st can be returned until January 31st.<\/p>\n<p><strong>When will I get my refund?<\/strong><\/p>\n<p>Usually in about 10 working days (deducting shipping costs and Italian custom duty).<\/p>\n<p><strong>How and when to get a refund for broken items <\/strong><\/p>\n<p>In case of broken items, Customer must send an e-mail to Wooliweiss S.r.l. to the <a href=\"mailto:info@casarialto.niita.studio\">info@casarialto.niita.studio<\/a> and casarialtoveniceglass@gmail.com, within 5 working days from the goods\u2019 delivery date. The customer should advise immediately with pictures taken during unpacking, in order to prove that products got broken during shipping .The word \u201cBROKEN ITEMS\u201d must be indicated in the subject field, and the text must include the purchase order number shown in the order confirmation e-mail and in the invoice accompanying the goods.<\/p>\n<p>Once established that broken items were due to transport, the client can decide either to be refund or to receive a substitution to the broken pieces.<\/p>\n<p>In case of substitution, costs of goods and shipping are at Wooliweiss S.r.l. charge.<\/p>\n<p><strong>Return Items You Ordered<\/strong><\/p>\n<p>Depending on the item&#8217;s eligibility, you&#8217;ll be able to choose one of the following options:<\/p>\n<ul>\n<li>Refund<\/li>\n<li>Repair<\/li>\n<li>Exchange<\/li>\n<\/ul>\n<p>\n<\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/889#wpcf7-f17-o1\" method=\"post\" class=\"wpcf7-form init input-underline\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>On line Return Center (Fill up the form) (Print Return Label)\n<\/p>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"your-firstname\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"your-lastname\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-street\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Street\" value=\"\" type=\"text\" name=\"your-street\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"City\" value=\"\" type=\"text\" name=\"your-city\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-state\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"State\" value=\"\" type=\"text\" name=\"your-state\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-cap\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code\" value=\"\" type=\"text\" name=\"your-cap\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-country\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country\" value=\"\" type=\"text\" name=\"your-country\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"wpcf7-inline-wrapper\">\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-fluid\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"text\" name=\"your-telephone\" \/><\/span>\n\t<\/p>\n\t<p class=\"wpcf7-inline-field\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order Number\" value=\"\" type=\"text\" name=\"your-order\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Your notes\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>Check your option\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-174\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">Refund<\/span><input type=\"checkbox\" name=\"checkbox-174\" value=\"Refund\" \/><\/label><\/span><span class=\"wpcf7-list-item\"><label><span class=\"wpcf7-list-item-label\">Repair<\/span><input type=\"checkbox\" name=\"checkbox-174\" value=\"Repair\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Exchange<\/span><input type=\"checkbox\" name=\"checkbox-174\" value=\"Exchange\" \/><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accept-this-1\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accept-this-1\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><font color=\"#791312\";font size=\"1em\";>I authorize CasaRialto to contact me in accordance with the <a href=\".\/privacy-policy\/\"><font color=\"#791312\";>Privacy Policy<\/font><\/a> terms<\/font><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-accent\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><b>Note:<\/b>\u00a0Not all options will be available for all items. By filling up the form we will evaluate your request.<br \/>\nAfter you&#8217;ve completed the steps above:<\/p>\n<ul>\n<li><b>Prepare your package for return.\u00a0<\/b><br \/>\nPack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don&#8217;t have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.<br \/>\n<b>Important:<\/b>\u00a0If you need to return multiple orders, please don&#8217;t consolidate returns. Return orders individually, using a separate return label for each order.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Navigation MenuFrequently Asked Questions General Conditions of Sale Product Information Customer Care My Account Return and Refund Delivery and Shipping [...]","protected":false},"author":36,"featured_media":0,"parent":955,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-889","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages\/889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/comments?post=889"}],"version-history":[{"count":0,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages\/889\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages\/955"}],"wp:attachment":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/media?parent=889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}