{"id":955,"date":"2019-07-24T10:04:25","date_gmt":"2019-07-24T10:04:25","guid":{"rendered":"https:\/\/casarialto.niita.studio\/?page_id=955"},"modified":"2020-08-28T17:28:27","modified_gmt":"2020-08-28T15:28:27","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/casarialto.niita.studio\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row vc_custom_1563372860854 row-container onepage-section\" data-label=\"News\" data-name=\"news\" style=\"padding-bottom: 5% ;\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 no-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_row row-internal row-container\" style=\"z-index: 1;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light sticky-element sticky-sidebar\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:70%;\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h6 text-color-prif-color text-uppercase\" ><span>Frequently Asked Questions<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"font-188303 fontsize-138744 font-weight-100 text-color-prif-color\" ><span>Hello,<br \/><\/span><span>Do you have a question?<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-half\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p>In the FAQ section you can find the answer to your questions faster. You can also follow your shipment or get all the necessary information on payment methods.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row vc_custom_1563969307410 row-container\" style=\"padding-bottom: 3% ;\" id=\"row-unique-1\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"font-188303 h2 font-weight-100 text-color-prif-color\" ><span>Most visited<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_row row-internal row-container\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-bottom pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><a href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/general-conditions-of-sale\/\">Cash payment on delivery<\/a><br \/>\n<a href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/general-conditions-of-sale\/\">Payment methods<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-bottom pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode_text_column\" ><p><a href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/delivery-and-shipping\/\">Where is my order<\/a><br \/>\n<a href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/return-and-refund\/\">Refund<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-4 mobile-hidden col-md-clear single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"divider-wrapper \"  >\n    <hr class=\"border-color-gyho-color separator-no-padding\"  \/>\n<\/div>\n<div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"font-188303 h2 font-weight-100 text-color-prif-color\" ><span>Search for your answer by category<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_row vc_custom_1563969742930 row-internal row-container\" style=\"padding-top: 3% ;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>General Conditions<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>Purchasing instructions<br \/>\nReceipt of order and confirmation<br \/>\nPayment methods<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/general-conditions-of-sale\/\" target=\"_self\" title=\"General Conditions of sale\"><\/a><\/div><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>Return and Refund<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>How to return a product<br \/>\nHow to book the return<br \/>\nRefund<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/return-and-refund\/\" target=\"_self\" title=\"Return and Refund\"><\/a><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-4 mobile-hidden col-md-clear single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row vc_custom_1563969742930 row-internal row-container\" style=\"padding-top: 3% ;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>Product Information<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>Product Availability<br \/>\nProduct Fidelity<br \/>\nHandmade Creations<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/product-information\/\" target=\"_self\" title=\"Product Information\"><\/a><\/div><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>Delivery &amp; Shipping<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>Shipping times<br \/>\nCourier<br \/>\nDelivery<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/delivery-and-shipping\/\" target=\"_self\" title=\"Delivery and Shipping\"><\/a><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-4 mobile-hidden col-md-50 col-md-clear no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row vc_custom_1563969742930 row-internal row-container\" style=\"padding-top: 3% ;\"><div class=\"row row-child\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>Customer Care<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>Complaints<br \/>\nLimitations of liability<br \/>\nApplicable law and jurisdiction<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/customer-care\/\" target=\"_self\" title=\"Customer Care\"><\/a><\/div><div class=\"wpb_column pos-top pos-left align_left column_child col-lg-4 col-md-50 single-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap \"><div class=\"heading-text el-text\" ><h2 class=\"h3 font-weight-200 text-color-prif-color\" ><span>My account<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>How I modify my account data<br \/>\nDelete the account<br \/>\nPassword recovery<br \/>\nHow to subscribe to the Newsletter<br \/>\nView more<\/p>\n<\/div><\/div><\/div><\/div><\/div><a class=\"col-link custom-link\" href=\"https:\/\/casarialto.niita.studio\/frequently-asked-questions\/my-account\/\" target=\"_self\" title=\"My Account\"><\/a><\/div><div class=\"wpb_column pos-top pos-center align_left column_child col-lg-4 mobile-hidden col-md-50 col-md-clear no-internal-gutter\"><div class=\"uncol style-light\" ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Frequently Asked QuestionsHello,Do you have a question? In the FAQ section you can find the answer to your questions faster. [...]","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-955","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages\/955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/comments?post=955"}],"version-history":[{"count":0,"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/pages\/955\/revisions"}],"wp:attachment":[{"href":"https:\/\/casarialto.niita.studio\/en\/wp-json\/wp\/v2\/media?parent=955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}