{"id":6723,"date":"2019-10-25T08:29:41","date_gmt":"2019-10-25T08:29:41","guid":{"rendered":"https:\/\/casarialto.niita.studio\/?page_id=6723"},"modified":"2019-10-25T08:29:41","modified_gmt":"2019-10-25T08:29:41","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/casarialto.niita.studio\/it\/faq\/assistenza-clienti\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-3 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div  class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<aside id=\"nav_menu-3\" class=\"widget widget_nav_menu widget-container collapse-init sidebar-widgets\"><h3 class=\"widget-title widget-title--hide-desktop\">Menu di navigazione<\/h3><div class=\"widget-collapse-content\"><div class=\"menu-faq-menu-container\"><ul id=\"menu-faq-menu\" class=\"menu\"><li id=\"menu-item-1031\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1031\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/\">Aiuto e FAQ<\/a><\/li>\n<li id=\"menu-item-6729\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6729\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/condizioni-di-vendita\/\">General Conditions of Sale<\/a><\/li>\n<li id=\"menu-item-6730\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6730\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/informazioni-sui-prodotti\/\">Product Information<\/a><\/li>\n<li id=\"menu-item-6731\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-6731\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/assistenza-clienti\/\">Customer Care<\/a><\/li>\n<li id=\"menu-item-1033\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1033\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/my-account\/\">My Account<\/a><\/li>\n<li id=\"menu-item-1036\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1036\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/resi-rimborsi\/\">Return and Refund<\/a><\/li>\n<li id=\"menu-item-1037\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1037\"><a href=\"https:\/\/casarialto.niita.studio\/it\/faq\/spedizione\/\">Delivery and Shipping<\/a><\/li>\n<\/ul><\/div><\/aside>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-9 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"font-188303 h2 font-weight-100 text-color-prif-color\" ><span>Customer Care<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p><strong>Complaints<\/strong><\/p>\n<p>Customer complaints must be submitted to Wooliweiss di Catherine Urban Customer Service by telephone to the following number: +39 0422 1572787 or by emai to: info@casarialto.niita.studio. Wooliweiss di Catherine Urban Customer will not be held liable for any damages, losses or costs incurred by Customer as a result of non-execution of contract, Customer being entitled solely to the integral reimbursement of the price paid and of any accessory costs sustained.<\/p>\n<p><strong>Limitations of liability<\/strong><\/p>\n<p>Wooliweiss di Catherine Urban Customer shall in no case be held liable for careless, unsuitable or inappropriate use of the products sold. Wooliweiss di Catherine Urban Customer shall not be held liable for actions by third parties who, acting as independent partners, are involved in payment management and settlement activities, in the goods\u2019 delivery, or in any other operation associated with the execution of contracts concluded via this website. In no case whatsoever shall Wooliweiss di Catherine Urban Customer be held responsible for fraudulent or improper credit-card use by third parties upon payment of products purchased from this website. At no time during the purchase procedure shall Wooliweiss di Catherine Urban Customer acquire the buyer\u2019s credit-card data, as these will be transmitted directly to the receiving bank service via a payment gateway.<\/p>\n<p><strong>Force majeure<\/strong><\/p>\n<p>Neither party will be held liable for the non-performance (in whole or in part) or for any delay in the performance of their obligations under this contract resulting from an event beyond their control (force majeure). Force majeure events include, but are not limited to: wars, riots, insurrections, serious internet security disturbance, technical failures, unauthorised web-server access and\/or intrusion, strikes of any kind, internet or telephone service disruption. If one party believes that a force majeure event has occurred, it must inform the other party within 5 working days from the event\u2019s occurrence or from the risk of such an event occurring. The parties agree to meet in order to determine jointly the terms and conditions for processing orders during a force majeure event.<br \/>\nAfter an interruption of one (1) month due to a force majeure event, Wooliweiss di Catherine Urban Customer shall be entitled to decide whether to cancel orders and, where due, to reimburse Customer.<\/p>\n<p><strong>Applicable law and jurisdiction<\/strong><\/p>\n<p>The sale contract between Customer and Wooliweiss di Catherine Urban Customer shall be governed by the Italian Law. Any civil disputes regarding sales contracts concluded through this website between Customer (intended as a private consumer) and Wooliweiss di Catherine Urban Customer., shall be subject to the unchallengeable jurisdiction of the Court located in the town of residence or domicile of the Customer, wherever s\/he may live on the Italian territory. All other cases shall fall within the unchallengeable jurisdiction of the Court of Treviso.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Menu di navigazioneFrequently Asked Questions General Conditions of Sale Product Information Customer Care My Account Return and Refund Delivery and [...]","protected":false},"author":36,"featured_media":0,"parent":955,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6723","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/pages\/6723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/comments?post=6723"}],"version-history":[{"count":0,"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/pages\/6723\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/pages\/955"}],"wp:attachment":[{"href":"https:\/\/casarialto.niita.studio\/it\/wp-json\/wp\/v2\/media?parent=6723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}